The Demise of the Hotel Mini-Bar
Par un écrivain mystérieux
Last updated 06 juillet 2024
![The Demise of the Hotel Mini-Bar](https://www.hospitalitynet.org/picture/153100068.jpg?t=1556624989)
Our world, and how we interact with it, is primarily defined by the digital transformation that constantly unfolds across industries and consumer touch-points. The
Our world, and how we interact with it, is primarily defined by the digital transformation that constantly unfolds across industries and consumer touch-points. The 'hot' new product of two years ago, might no longer be available today. The traditional cassette tape player and Walkman were replaced by the once revolutionary iPod shuffle, which has since been replaced with iPhones brimming with complex capabilities. Blockbusters - once the highlight of Friday nights across many households - are now a distant, nostalgic memory. We accept food from 'strangers' in the form of Uber Eats drivers, and we ride with those same strangers when we hop in an Uber to get across a bustling city. We can shop at stores using mobile, hands-free checkout, and we can place an order without even lifting a finger by speaking to our voice-activated home assistant. From a consumer standpoint, a hyper-personalized experience has become the anticipated norm across industries. Consumers don't simply make purchases. They expect to engage and connect with brands in a way that wasn't previously possible. Times are constantly changing in this modern era. And yet, there exist a select few industries, platforms and processes that seem overtly resistant to the progressive trends that continuously transform everything else around us. This becomes especially apparent as we look to the hospitality realm, an industry which has commonly shied away from much-needed reform. For years, the guest experience was needlessly limited by legacy technology and traditional processes that merely failed to keep pace with evolving guest expectations. Fortunately, those days of drastically outdated platforms and processes seem to be (mostly) behind us, as hoteliers finally embrace a future of hospitality. A future which promises a more personalized, guest-centric, and ultimately frictionless experience. However, there still exists one exception to this rule - the arguably archaic (but seemingly unshakeable), the hotel mini-bar. You know - that cumbersome hunk of technology that often hums and purrs loudly from the corner of your hotel room, offering up a selection of $6 water bottles, $10 chocolate bars, and grossly overpriced beer, wine and liquor. It's become something of a sad hospitality staple, one which may only tempt indulgence at 2 am after a long night out that exceeded the operational hours of corner stores and local food establishments. Since it's global emergence in the mid-70s, hotel rooms ranging from luxury to family-friendly have included a stocked mini-bar as part of their offering. Amidst the many updates that have taken the hospitality industry and, respectively, the guest experience by storm, you might wonder - what is the mini-bar still doing here? Is it truly a revenue-generating proposition for hotels, and one which generates guest approval and satisfaction? Or is there a better way to appeal to guests' desire for instant gratification and 24/7 access? Basically, if the hotel mini-bar is the iPod shuffle of the hospitality industry, how does the new iPhone look? Identifying the Problem The hotel mini-bar wasn't always viewed with the modern apprehension it receives today. In 1974, the Hong Kong Hilton became the first hotel to include a liquor-stocked mini-bar in each of its 840 rooms, and it proved to be lucrative. In-room drink sales skyrocketed 500%, and the company's overall revenue rose by 5%. By 1980, mini-bars had been solidified as an industry norm across 4 and 5-star properties, seemingly peaking in their perceived popularity across guests and hoteliers alike. So, where did things take a turn for the worse? Not long after their initial adoption and surge in popularity, it became apparent to hoteliers that mini-bars invite several problems into a hotel's operational model. These problems include, but aren't limited to: - High labor demand/costs - Overstocking of goods which results in spoilage - Guest disputes or wrongful charges - High installation/removal costs - On-going maintenance of both automated and non-automated units Now, hoteliers are faced with the reality that mini-bars offer exceedingly low capture rates, making it hard to justify the cost to maintain them. In fact, in a 2012 survey, nearly 500 hotel owners unanimously agreed that re-stocking mini-bars was a nightmare, and 84% reported they'd had guests dodge bills by stealing items and replacing them with inferior goods. Further, in a 2013 consumer study that surveyed some 20,000 travelers, the mini-bar was ranked as the least important amenity in a hotel room, with only 21% of respondents desiring one. This brings us to our current dilemma - If mini-bars have become such a tiny fraction of hotel revenue, commanding so much up-keep and trouble, are they worth the bother?
Our world, and how we interact with it, is primarily defined by the digital transformation that constantly unfolds across industries and consumer touch-points. The 'hot' new product of two years ago, might no longer be available today. The traditional cassette tape player and Walkman were replaced by the once revolutionary iPod shuffle, which has since been replaced with iPhones brimming with complex capabilities. Blockbusters - once the highlight of Friday nights across many households - are now a distant, nostalgic memory. We accept food from 'strangers' in the form of Uber Eats drivers, and we ride with those same strangers when we hop in an Uber to get across a bustling city. We can shop at stores using mobile, hands-free checkout, and we can place an order without even lifting a finger by speaking to our voice-activated home assistant. From a consumer standpoint, a hyper-personalized experience has become the anticipated norm across industries. Consumers don't simply make purchases. They expect to engage and connect with brands in a way that wasn't previously possible. Times are constantly changing in this modern era. And yet, there exist a select few industries, platforms and processes that seem overtly resistant to the progressive trends that continuously transform everything else around us. This becomes especially apparent as we look to the hospitality realm, an industry which has commonly shied away from much-needed reform. For years, the guest experience was needlessly limited by legacy technology and traditional processes that merely failed to keep pace with evolving guest expectations. Fortunately, those days of drastically outdated platforms and processes seem to be (mostly) behind us, as hoteliers finally embrace a future of hospitality. A future which promises a more personalized, guest-centric, and ultimately frictionless experience. However, there still exists one exception to this rule - the arguably archaic (but seemingly unshakeable), the hotel mini-bar. You know - that cumbersome hunk of technology that often hums and purrs loudly from the corner of your hotel room, offering up a selection of $6 water bottles, $10 chocolate bars, and grossly overpriced beer, wine and liquor. It's become something of a sad hospitality staple, one which may only tempt indulgence at 2 am after a long night out that exceeded the operational hours of corner stores and local food establishments. Since it's global emergence in the mid-70s, hotel rooms ranging from luxury to family-friendly have included a stocked mini-bar as part of their offering. Amidst the many updates that have taken the hospitality industry and, respectively, the guest experience by storm, you might wonder - what is the mini-bar still doing here? Is it truly a revenue-generating proposition for hotels, and one which generates guest approval and satisfaction? Or is there a better way to appeal to guests' desire for instant gratification and 24/7 access? Basically, if the hotel mini-bar is the iPod shuffle of the hospitality industry, how does the new iPhone look? Identifying the Problem The hotel mini-bar wasn't always viewed with the modern apprehension it receives today. In 1974, the Hong Kong Hilton became the first hotel to include a liquor-stocked mini-bar in each of its 840 rooms, and it proved to be lucrative. In-room drink sales skyrocketed 500%, and the company's overall revenue rose by 5%. By 1980, mini-bars had been solidified as an industry norm across 4 and 5-star properties, seemingly peaking in their perceived popularity across guests and hoteliers alike. So, where did things take a turn for the worse? Not long after their initial adoption and surge in popularity, it became apparent to hoteliers that mini-bars invite several problems into a hotel's operational model. These problems include, but aren't limited to: - High labor demand/costs - Overstocking of goods which results in spoilage - Guest disputes or wrongful charges - High installation/removal costs - On-going maintenance of both automated and non-automated units Now, hoteliers are faced with the reality that mini-bars offer exceedingly low capture rates, making it hard to justify the cost to maintain them. In fact, in a 2012 survey, nearly 500 hotel owners unanimously agreed that re-stocking mini-bars was a nightmare, and 84% reported they'd had guests dodge bills by stealing items and replacing them with inferior goods. Further, in a 2013 consumer study that surveyed some 20,000 travelers, the mini-bar was ranked as the least important amenity in a hotel room, with only 21% of respondents desiring one. This brings us to our current dilemma - If mini-bars have become such a tiny fraction of hotel revenue, commanding so much up-keep and trouble, are they worth the bother?
![The Demise of the Hotel Mini-Bar](https://arc-anglerfish-washpost-prod-washpost.s3.amazonaws.com/public/Z4DHOIP4G5GB3BHJNWUMRPJSQQ.jpg)
The death of the hotel minibar - The Washington Post
![The Demise of the Hotel Mini-Bar](https://i.pinimg.com/564x/41/29/a2/4129a20cf8a7b68f076f3c835ad27efb.jpg)
Custom & DIY Minibar Design Inspirations and Ideas for your
![The Demise of the Hotel Mini-Bar](https://www.ocregister.com/wp-content/uploads/migration/myu/myumyz-b781243389z.120140103153016000gr51hrceq.2.jpg?w=620)
Last call for the hotel mini-bar? – Orange County Register
![The Demise of the Hotel Mini-Bar](https://www.oyster.com/wp-content/uploads/sites/35/2019/05/5322-2012-11-salon-room-v877228-74-1152.jpg)
Five of the Most Expensive Minibar Items in Hotel History
![The Demise of the Hotel Mini-Bar](https://cdn.onemileatatime.com/wp-content/uploads/2011/09/020.jpg)
Venetian and Palazzo institute minibar restrictions for Royal
What do people do with the food in minibars when staying at hotels
![The Demise of the Hotel Mini-Bar](https://s.wsj.net/public/resources/images/PJ-BC691_MINIBA_DV_20110913182752.jpg)
Cracking Open the Hotel Minibar - WSJ
![The Demise of the Hotel Mini-Bar](https://img.archiexpo.com/images_ae/photo-mg/49765-12654874.jpg)
Glass-front minibar - SMARTCUBE: 40I - Minibar Systems - for hotel
![The Demise of the Hotel Mini-Bar](https://www.ocregister.com/wp-content/uploads/migration/myu/myumyw-b781243389z.120140103153016000gr51hrcf0.2.jpg?w=620)
Last call for the hotel mini-bar? – Orange County Register
![The Demise of the Hotel Mini-Bar](https://media-cdn.socastsrm.com/wordpress/wp-content/blogs.dir/2626/files/2023/01/695766_f70340199a_b.jpg)
Hotels Are Now Charging $50 to Put Your Own Stuff in the Mini
![The Demise of the Hotel Mini-Bar](https://img.buzzfeed.com/buzzfeed-static/static/2019-06/19/12/asset/buzzfeed-prod-web-06/sub-buzz-17438-1560962944-1.png?downsize=700%3A%2A&output-quality=auto&output-format=auto)
Is There A Link Between American Tourists' Deaths And Minibars In
![The Demise of the Hotel Mini-Bar](https://image.made-in-china.com/2f0j00ZYNGjWvgkBoF/Hotel-Guestroom-Foam-Door-40L-Minibar.jpg)
Hotel Guestroom Foam Door 40L Minibar - China Hotel Minibar and
![The Demise of the Hotel Mini-Bar](https://hotelchantelle.com/wp-content/uploads/2023/08/full-minibar-hotel-room.jpg)
Unlocking Hotel Minibar Secrets: How Usage is Tracked - Hotel
![The Demise of the Hotel Mini-Bar](https://www.glossy.co/wp-content/uploads/sites/4/2023/04/MOYA_00986.jpg)
Minibar Beauty: Hotels enter the beauty retail game - Glossy
Recommandé pour vous
- Automatic - Bartech14 Jul 2023
- Hotel Minibars Try to Make a Comeback With Better Design and Local14 Jul 2023
- MiniBar Hollywood14 Jul 2023
- Differences between Small Fridge and Minibar14 Jul 2023
- Hotel mini bar hi-res stock photography and images - Alamy14 Jul 2023
- Bartscher Mini bar 34L14 Jul 2023
- Royal Minibars, USA14 Jul 2023
- Hotel secrets: Ex-worker reveals how guests avoid paying their14 Jul 2023
- Handmade Portable Minibar. Wood Minibar. Gifts for Men. - Israel14 Jul 2023
- Minibar Products. For The Ultimate Guest Experience; A Unique14 Jul 2023
Tu pourrais aussi aimer
- Mini mugs cake - Coffret avec un livre de 20 recettes et 4 mini14 Jul 2023
- Pommeau Levier Sélecteur Chrome Pommeau De Vitesse De Voiture 5 Vitesse Tuning 5 Vitesses Manual Pommeau De Levier De Vitesse Avec 3 Adaptateurs Et14 Jul 2023
- Couches Taille 2 Swaddlers14 Jul 2023
- Kit Scrapbooking Naissance Fille - Erica pas cher14 Jul 2023
- Pompe à huile moteur automatique 60W 12V/24V, extracteur de fluide d'huile/Diesel électrique, pompe d'aspiration de transfert de carburant pour bateau – les meilleurs produits dans la boutique en ligne Joom Geek14 Jul 2023
- Diffuseur d'huile essentielle connecté PRAGUE - Zen'Arôme14 Jul 2023
- Balancelle bébé, balancelles électriques avec harnais pour bébé : adbb14 Jul 2023
- Porte plaques QRC 2.0 - Multicam Black — La Brigade de l'équipement14 Jul 2023
- Quel station de lavage pour une Elegoo Jupiter ? (ou imprimante 3D14 Jul 2023
- Câble USB Samsung GH39-02002A téléphone portable – FixPart14 Jul 2023